Any Drain

Contacts

Address:
Rancho Cucamonga, Rancho Cucamonga, CA 91730
Get directions

Website:
anydrainca.com

Phone number:
+1 909-466-8100

Categories:
Establishment   Home goods store   Plumber  

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Reviews about Any Drain

• Frank Durocher

  Aug, 24 2018
  ★ ☆ ☆ ☆ ☆
  Short version: an overpriced, unreliable nightmare.
  
  Longer version: I woke up on a Friday morning to find that my garage was a lake. Something on my filter/softener system burst and I didn't have a bypass, so I shut it all off and went plumber shopping. Called these guys at 11:30am and spoke to a stoic man. Explained the entire situation to him and he was in total agreement that what I need is a bypass to be installed to go around the softener and filters. I asked if he had people that were qualified and good in that, and he assured me that they had two types of employees and the one he sends to me would be the right type. We set an appointment between 4-6pm, and he gave me the impression that it was very likely that he would be here sooner - so naturally I didn't bother seeing up any more appointments.
  
  5:45pm rolled around and still no word from them. I call and the older receptionist was surprised to find that there was absolutely no record of my appointment ANYWHERE in her system! She was apologetic and assured me that she was going to get to the bottom of it and call me back. Thanx a lot, because now it's too late to call anybody else out to get this resolved before the weekend! Now I'm probably looking at weekend rates with another plumber because these people screwed up.
  
  6:45pm comes and goes and she never called me back! And magically, they're not answering the phone anymore!
  
  8am on Saturday I called AGAIN and spoke to a younger, very polite receptionist. She apologized and set another appointment between 10-12 and assured me that I wouldn't be charged weekend rates.
  
  Noon approaches and they still haven't called me nor showed up after I have rearranged the morning and waited at my house for hours! Unreal! I called and spoke to the receptionist again and she said that she was going to call the technician in the area and have him or her call me right back.
  
  12:20 Receptionist calls us back (gasp!) and says that their guy will be at my place by 1pm.
  
  After another phone call at 1:10, the receptionist called the guy again and let us know that he was "around the corner." He showed up after 1:20pm and quoted the work at $468. That's double what I was expecting to pay. My concern at the cost was returned with an arrogant response of "Hey, plumbers aren't cheap!"
  
  Thanx for the fun memories. I called another plumber (Punk Rock Plumbing) and they were here in under an hour, did the work for $300, and did an amazing job. ON A SATURDAY. **THAT** is how this should work, people.

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